Aftersales Service

Need help with an AphroTitan order? Email [email protected] or contact WhatsApp +86 153 3330 2432. Include your order number and a description of the issue. Never send full card details or passwords.

Returns and exchanges

Request an eligible return within 14 calendar days after delivery. Items must be unworn, unwashed and unused, with original tags, packaging and hygiene seals intact. Opened hosiery and intimate garments worn against bare skin are not eligible for change-of-mind returns.

Approved returns are sent to China. Customers pay return shipping for change-of-mind or sizing returns. We cover reasonable return shipping when a verified damaged, defective or incorrect item must be returned. Contact us for authorization and the correct return address before sending anything.

Damaged, incorrect or missing items

Please contact us promptly with your order number, a description and relevant photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund. Hygiene restrictions do not remove remedies for defective or incorrect goods.

Delivery assistance

Orders ship from China to the 50 United States and Washington, DC. Processing takes 3–7 business days; estimated transit is 7–20 business days after dispatch. Standard shipping is free, with import duties and import taxes covered by AphroTitan. Contact us if tracking appears delayed or your parcel cannot be located.

For full conditions, read our Return, Exchange & Refund Policy and Shipping Policy.