Return, Exchange & Refund Policy

Last Updated: August 21, 2026

We want you to be satisfied with your AphroTitan purchase. Please review the following conditions before requesting a return, exchange or refund.

1. Return Request Period

Eligible items may be returned within 30 calendar days after the recorded delivery date. Customers must contact us before returning any item. Unauthorized returns may be refused or may not be identifiable.

To request a return, email aphrotitan@gmail.com or contact us by WhatsApp at +86 153 3330 2432. Please provide your name, order number, item name and reason for the request.

2. Return Eligibility

To qualify for a return or exchange, the item must:

– be unworn, unwashed, unused and unaltered;
– be free from stains, odors, cosmetics, deodorant, body products, pet hair or other signs of use;
– have all original tags, hygiene seals and protective liners attached and intact;
– be returned in its original packaging with all included components; and
– be accompanied by valid proof of purchase from aphrotitan.com.

Trying an intimate garment directly against bare skin may make it ineligible for return. Where fitting is permitted, the garment must be tried on over the customer’s own underwear without removing any hygiene seal, protective liner or tag.

3. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged unless they arrived damaged, defective or incorrect:

– hosiery, stockings, tights and socks after the package or hygiene seal has been opened;
– panties, bodystockings, lingerie or other intimate garments that have been worn against bare skin;
– items with removed or damaged hygiene seals, protective liners or tags;
– washed, altered, stained, damaged or used items;
– final-sale items clearly identified as non-returnable before purchase;
– gift cards; and
– free promotional gifts, unless returned with the qualifying order where required.

4. Damaged, Defective, Incorrect or Missing Items

Customers must report a damaged, defective, incorrect or missing item within 7 calendar days after the recorded delivery date.

Please provide:

– the order number;
– a description of the problem;
– clear photographs of the complete item and the affected area;
– photographs of the outer packaging and shipping label; and
– any other reasonable information needed to verify the claim.

Do not wash, wear, alter or discard the item or packaging while the claim is being reviewed. After verification, we may provide an appropriate replacement, exchange, partial refund or full refund, depending on the circumstances, available stock and applicable law.

5. Return Authorization and Shipping

Do not send a product back until customer service has approved the return and provided the correct return instructions and return address.

For an approved change-of-mind or sizing return, the customer is responsible for return shipping costs. For a verified damaged, defective or incorrect item, AphroTitan will provide an appropriate remedy and will cover reasonable return shipping where a physical return is required.

We recommend using a trackable shipping service. AphroTitan is not responsible for an unauthorized return or a return parcel lost before it reaches the designated return address.

6. Exchanges

Eligible items may be exchanged for another available size or style. If the requested replacement is unavailable, we may offer store credit or a refund to the original payment method. Customers outside the supported shipping area are not eligible for an exchange shipment.

7. Refunds

After an approved return is received and inspected, we will notify the customer of the result. Approved refunds will be issued to the original payment method within 5–10 business days after inspection. The payment provider or financial institution may require additional time to post the refund.

Original shipping charges are non-refundable for change-of-mind or sizing returns. If an order is refunded because we sent a damaged, defective or incorrect item, the applicable original standard shipping charge will also be refunded where required.

8. Refused, Unclaimed or Incorrectly Addressed Parcels

If a parcel is returned because the customer provided an incorrect or incomplete address, refused delivery or failed to collect the parcel, actual outbound shipping, return shipping and handling costs may be deducted from any refund to the extent permitted by law.

9. Consumer Rights

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.

10. Contact

Email: aphrotitan@gmail.com
WhatsApp: +86 153 3330 2432
Customer Service Hours: 24 hours a day, 7 days a week